FIRMANSYAH, Rian Warsa; PUDJIASTUTI, Tina; MEGANTARA, Darman. Penggunaan Chatbot Layanan Pelanggan pada UMKM: Peran Response Speed, Customer Experience, dan Repeat Purchase. SELAYAR: Jurnal Pengabdian Masyarakat, [S. l.], v. 2, n. 3, p. 128–139, 2025. DOI: 10.71094/selayar.v2i3.427. Disponível em: https://ejournal.gemacendekia.org/index.php/selayar/article/view/427. Acesso em: 10 oct. 2026.